Room Cleaner Job in Spain: This role is for a Room Service Attendant at Mandarin Oriental Ritz, Madrid, a five-star luxury hotel. The job includes in-room dining and guest service, room cleaning when required, equipment checks, restocking, and maintaining high hygiene standards. The candidate should have at least 1 year of luxury hospitality experience, strong communication skills, and fluent English and Spanish. The role also includes health benefits, meals while on duty, a uniform, laundry service, and other colleague benefits.
About the Job
Mandarin Oriental Ritz, Madrid
Mandarin Oriental Ritz, Madrid is seeking a dedicated Room Service Attendant to join its HSKP Team.
The hotel is looking for someone who works with pride and care. The role suits a person who enjoys a dynamic and collaborative team that values integrity and excellence.
Mandarin Oriental supports a growth mindset and aims to create extraordinary experiences.
Mandarin Oriental Ritz, Madrid is an iconic five-star luxury hotel in the heart of Madrid. It is known for its classic elegance and high level of service.
The luxurious Belle Époque palace is located in Madrid’s famous Art Triangle. With more than a century of history, it represents style and elegance.
Guests can also enjoy wellness and spa facilities, beautiful public areas, and curated experiences. These services are designed for comfort and excellence for both leisure and business travelers.
About the Role
As a Room Service Attendant at Mandarin Oriental Ritz, Madrid, you will provide smooth, punctual, and discreet in-room dining and guest services. You will also maintain high standards of presentation and hygiene.
Key Responsibilities
- Provide excellent in-room dining and guest service according to MOHG standards.
- Handle guest requests with courtesy and discretion.
- Maintain and inspect service equipment, trays, trolleys, and utensils.
- Keep service stations stocked and report shortages or faults.
- Clean and service rooms according to MOHG procedures when required.
- Complete occupied-room, checkout, and turndown services when required.
- Ensure amenities and linen rotation meet standards.
- Follow health and safety, HACCP, Safe & Sound, and FLHSSE protocols.
- Report incidents, maintenance needs, and unusual situations promptly.
- Record tasks and requests accurately in hotel systems, including HotSOS and Infor.
- Manage lost and found items.
- Support inventory control and waste reduction.
- Communicate professionally with guests and internal departments.
- Escalate issues when needed.
- Contribute to a positive team environment.
What We Expect From You
- Strong interpersonal and problem-solving skills.
- Excellent knowledge of luxury hotel room service and housekeeping standards.
- A responsible, reliable, and detail-oriented approach.
- Ability to stay calm, courteous, and focused on solutions under pressure.
- A collaborative mindset and ability to work well with multicultural teams.
- At least 1 year of experience in luxury hospitality, ideally in room service or housekeeping.
- Fluent English and Spanish.
- Additional languages are an advantage.
Our Commitment to You
Learning & Development
Tailored learning and personal development programmes support leadership growth and continuous improvement.
MOstay
Complimentary stays of between 3 and 10 nights and exclusive rates are available at Mandarin Oriental hotels worldwide.
Health & Colleague Wellbeing
Health benefits and wellbeing initiatives are available. These include access to on-site physiotherapy and the option to enrol in private health insurance through the flexible benefits programme.
Pension & Security
Pension schemes are based on length of service. Additional social benefits are also provided.
Local Benefits
Meals are provided while on duty. A uniform and laundry service are also provided.
Engagement & Community
Regular town hall meetings, team events, colleague celebrations, and volunteering opportunities are available. Colleagues can also access a Social Fund for support when needed.
Salary
The salary package is in line with the Madrid Accommodation Agreement.
How to Apply
If you are ready to deliver exceptional in-room experiences and contribute to legendary service, please submit your CV via the Mandarin Oriental careers portal.
Mandarin Oriental is an equal opportunities employer. The company values individuality, diverse perspectives, and unique backgrounds.
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Benefits Found in Job Post
- Medical insurance
