A Receptionist plays a key role in shaping the first impression of an aged care facility. At Arcare Aged Care, this position is more than administrative support—it is about creating a warm, welcoming, and organized environment for residents, families, and visitors. This full-time role offers stability, professional growth, and meaningful work within a supportive team.
About the Company
Arcare Aged Care is one of Australia’s leading aged care providers, operating more than 50 residences across Queensland, New South Wales, and Victoria, with continued expansion. The organization is built on strong values of Relationships, Uniqueness, Partnerships, and Flexibility. With a workforce of over 8,500 employees, Arcare is dedicated to delivering high-quality care while fostering a respectful and people-focused environment for both residents and staff.
Responsibilities
As a Receptionist, your main responsibilities will include:
- Greeting and welcoming residents, visitors, and families in a friendly manner
- Managing incoming calls and directing them appropriately
- Handling general inquiries and messages efficiently
- Scheduling appointments for residents with medical professionals and service providers
- Managing visitor registration and ensuring security protocols are followed
- Providing support and assistance to residents and families
- Performing administrative duties such as filing, data entry, and record maintenance
- Assisting with rostering, mail handling, and general office coordination
Requirements
- Previous experience in administrative or receptionist roles (preferred)
- Ability to work full-time Monday to Friday (9am–5pm)
- Strong organizational and multitasking abilities
- Eligibility to work in New Zealand/Australia (as required)
- NDIS Worker Screening Check (or willingness to obtain)
Skills and Desired Knowledge
- Excellent communication and interpersonal skills
- Friendly, approachable, and professional attitude
- Experience with rostering or scheduling systems (e.g., Humanforce or Time Target)
- Strong teamwork and collaboration abilities
- Attention to detail and ability to manage administrative tasks
- Willingness to learn and adapt in a care-focused environment
Benefits
- Competitive pay starting from minimum $30.08
- Above award rates and financial allowances (uniform, meals, shifts, holidays)
- Paid training and professional development opportunities
- Career progression within a growing organization
- Employee discounts on Apple, Samsung, travel, gyms, and health insurance
- Reward and recognition programs
- Employee Assistance Program for wellbeing support
- Job stability in a meaningful and rewarding environment
