Are you passionate about luxury hospitality and delivering exceptional guest experiences? Anantara Hotels & Resorts is seeking a dedicated Duty Manager in Qatar to oversee operations and ensure world-class service standards. This role is ideal for experienced hospitality professionals who excel in leadership, problem-solving, and guest relations in a fast-paced environment.
About the Company
Anantara Hotels & Resorts is a globally recognized luxury hospitality brand known for offering unique and authentic travel experiences. With properties in some of the world’s most desirable destinations, Anantara focuses on personalized service, cultural connection, and memorable guest journeys.
One of its premier properties, Banana Island Resort Doha, provides a tranquil and luxurious escape featuring overwater villas, wellness facilities, and family-friendly activities, all delivered with exceptional service standards.
Responsibilities
- Act as the primary point of contact for guest inquiries, feedback, and concerns
- Oversee daily hotel operations, especially during peak hours
- Lead and coordinate front desk, concierge, and guest services teams
- Handle escalated guest issues with professionalism and efficiency
- Monitor guest satisfaction and implement improvement initiatives
- Ensure accurate account handling and billing procedures
- Assist in training and mentoring staff to maintain high service standards
- Manage VIP guest experiences with personalized attention
- Ensure compliance with hotel policies and operational standards
- Prepare shift reports and communicate updates to management
Requirements
- Degree in Hospitality Management or a related field
- Previous experience in 4–5 star hotels in the Middle East
- Experience in supervisory roles within front office operations
- Strong command of English (spoken and written)
- Arabic language skills are an advantage
- Familiarity with OPERA Cloud system
- Ability to work flexible hours and handle high-pressure situations
Skills
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Customer service excellence and guest-focused mindset
- Time management and organizational skills
- Ability to work efficiently in fast-paced environments
Desired Knowledge
- In-depth understanding of luxury hospitality standards
- Knowledge of front office operations and hotel management systems
- Familiarity with guest satisfaction metrics and service improvement strategies
- Understanding of VIP guest handling procedures
- Awareness of hotel policies, procedures, and compliance requirements
Benefits
- Opportunity to work with a globally renowned luxury hospitality brand
- Exposure to high-end guest service operations
- Career growth and development opportunities within the hospitality industry
- Professional and multicultural work environment
- Competitive salary and benefits package
