A Receptionist is the first point of contact for guests and plays a crucial role in creating a welcoming and professional environment. This position involves managing front desk operations, handling guest inquiries, and ensuring smooth communication between departments. It requires strong interpersonal skills, organization, and the ability to multitask in a customer-focused setting.
About the Company
Rhégion Travel TO by Tourist Services Srl is a tour operator established in 1983 in Italy, specializing in organizing vacations, hotel stays, and various types of tours including cultural, food and wine, religious, school, and senior travel experiences in Calabria. The company also owns and manages two 4-star resorts, Villaggio Residence Costa Blu and Borgo Degli Ulivi Natural Resort, located in Sellia Marina (CZ) by the sea, recognized with Blue Flag status since 2018. The company is dedicated to delivering high-quality hospitality and memorable guest experiences.
Responsibilities
- Welcome and assist guests at the front desk in a professional manner
- Manage check-in and check-out processes for guests
- Handle daily front office and back-office administrative tasks
- Answer phone calls and respond to guest inquiries
- Prepare quotations and stay estimates for guests
- Coordinate with different departments by preparing lists and sharing information
- Provide assistance and support to guests to ensure a positive experience
- Collaborate with the team to ensure smooth daily operations
Requirements
- Previous experience in a receptionist or front desk role is preferred
- Strong communication and interpersonal skills
- Ability to work full-time in an on-site environment
- Good organizational and multitasking abilities
- Basic computer skills and familiarity with office tools
- Professional appearance and customer-oriented attitude
Skills
- Customer service and guest handling skills
- Communication skills (verbal and written)
- Time management and multitasking
- Problem-solving abilities
- Teamwork and coordination skills
- Attention to detail
Desired Knowledge
- Familiarity with hospitality or hotel management operations
- Understanding of reservation systems and booking procedures
- Knowledge of front office procedures and guest services
- Basic administrative and documentation practices
- Awareness of tourism and travel industry standards
Benefits
- Opportunity to work in a reputable and established tourism company
- Experience in the hospitality and travel industry
- Professional growth and skill development in customer service
- Exposure to an international and multicultural environment
- Collaborative and team-oriented workplace
