The Customer Service Assistant plays a key role in delivering an exceptional shopping experience by assisting customers, providing product knowledge, handling transactions, and maintaining an organized and welcoming store environment. MMI – Maritime and Mercantile International is seeking enthusiastic and reliable individuals in Dubai who are passionate about customer service and contributing to overall store performance.
About the Company
MMI – Maritime and Mercantile International, along with its sister company Emirates Leisure Retail (ELR), is part of the Emirates Group. MMI is a global leader in beverage distribution, operating in over 30 countries and supplying premium wines, spirits, and specialty drinks. ELR manages more than 300 outlets worldwide, featuring well-known brands such as Costa Coffee UAE and Pret A Manger. Both companies emphasize world-class service, exceptional customer experiences, and professional growth for their employees.
Responsibilities
The Customer Service Assistant will support store operations and enhance customer satisfaction by performing the following tasks:
- Greet customers warmly and assist with product inquiries and recommendations.
- Promote products and upsell when appropriate to help meet store sales targets.
- Replenish shelves, organize displays, and ensure accurate pricing and labeling.
- Maintain a clean, safe, and welcoming store environment.
- Assist in stock counts, inventory management, and receiving/unpacking new products.
- Participate in training sessions to expand product knowledge and skills.
- Collaborate with team members to ensure smooth store operations and customer satisfaction.
Requirements
Candidates should meet the following requirements:
- High School Diploma or equivalent.
- Minimum 1–2 years’ experience in retail or customer service.
- Experience in cash handling and operating a POS system.
- Ability to handle customer complaints professionally and work under pressure.
- Physical capability to lift and move heavy boxes as part of daily operations.
- Merchandising and visual display skills.
Skills
Successful applicants should possess:
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Proactive and organized approach to tasks.
- Ability to work effectively in a team and support colleagues.
- Flexibility to work evenings, weekends, and holidays.
Desired Knowledge
Applicants with the following knowledge are preferred:
- Understanding of retail operations and store management practices.
- Familiarity with inventory management and product merchandising.
- Knowledge of customer engagement strategies to drive sales.
- Awareness of safety, hygiene, and workplace standards.
Benefits
Employees joining MMI – Maritime and Mercantile International can expect:
- A supportive and welcoming work environment.
- Opportunities for personal and professional development through training.
- Exposure to a global retail and hospitality network.
- Career growth opportunities within MMI and ELR.
- Experience working with premium international brands and contributing to customer satisfaction.
