The Library Assistant position at the City of Rockingham in Western Australia offers a unique opportunity to support library and information services for a rapidly growing community. This part-time, permanent role focuses on delivering exceptional customer service, assisting library patrons, and promoting literacy while developing practical skills in a dynamic and community-centered environment.
About the Company
The City of Rockingham, located 40 km south of the Perth CBD, is one of the fastest-growing local governments in the south metropolitan area. Committed to delivering high-quality services, facilities, and events, the City emphasizes a safe and healthy workplace. Employees are expected to embody the City’s RESPECT Values: Recognition, Ethics, Service, Professional Development, Empowerment, Communication, and Teamwork. These principles guide all aspects of employment and community engagement, ensuring a professional and inclusive working culture.
Key Responsibilities
- Assist with the delivery of library and information services at Safety Bay Library and Warnbro Community Library, and occasionally at other City libraries.
- Provide exceptional customer service to library users of all ages and backgrounds.
- Support library operations, including book lending, cataloguing, shelving, and assisting with community programs and events.
- Help library patrons with technology-related inquiries, including web searching, general troubleshooting, and social media tools.
- Promote literacy and reading initiatives within the community.
- Maintain a clean, organized, and welcoming library environment.
- Prioritize tasks efficiently and adapt to a busy, dynamic environment.
Requirements
- Previous experience in a busy customer service environment.
- Good computer literacy and ability to quickly learn new programs.
- Effective communication skills for interacting with a diverse range of patrons.
- Ability to work part-time: 7 hours per fortnight, weekends only.
- Ability to cope under pressure and manage multiple tasks efficiently.
- Interest in reading, literature, and promoting community literacy.
Skills and Desired Knowledge
- Strong interpersonal and customer service skills.
- Basic technical skills, including web searching and troubleshooting.
- Awareness of social media tools for supporting library services.
- Organizational skills to maintain library operations efficiently.
- Ability to engage and communicate effectively with people of all ages.
- Enthusiasm for learning and professional development.
Benefits
- Part-time, permanent employment with a gross salary of $66,426 per annum (pro-rata).
- 12% superannuation with the option to co-contribute up to 5%.
- Opportunity to work in a supportive, inclusive, and diverse community-focused organization.
- Access to professional development and skill-building opportunities.
- Contribution to the promotion of literacy and learning within the Rockingham community.
- Flexible and supportive workplace with accommodations available for people with disabilities.
